How soon can you install a system?
Generally, installation occurs within 14-21 days of receiving a signed proposal and deposit. Some installations may start sooner or later than this estimated time frame depending on the installation schedule and customer availability.
Can I finance my system?
Yes, when your finance application is approved you can finance your system with low monthly payments.
Will my system have warranty coverage?
Yes, every system comes with a complimentary one-year warranty (Silver Plan) with minimal coverage. We also have other warranty plans (Gold and Platinum Plan) with extensive coverage.
How do I get my system serviced?
If you are having issues with your system, fill out a service call request form online here.
Do you service existing systems?
Yes, but it will require an on-site service call. You can fill out a service call request online here.
Do you install residential security systems?
No, we pride ourselves on specializing in security systems for business.
Do you install security systems in new construction properties?
Yes, we do install security systems in new construction. When installing a security system in a new construction it is important to communicate important dates during construction and for their to be a route of communication between Piedmont Security Systems and the General Contractor.
Can I just purchase the security system equipment from you and install it myself?
Yes, we are willing to sell security system equipment for you to install yourself, but we recommend professional installation of any security system. However, we do not provide any warranty coverage outside of manufacturer defects should you damage or have issues during your DIY installation.
How do I get a quote on a security system?
To get a security system quote you need to schedule a site assessment. Call 704-548-2727 or fill out the form below in the footer of the page and a Piedmont Security Systems Consultant will contact you by phone to discuss your Security System needs.
Security Camera FAQs
How much will it cost?
Estimating the cost of a custom security camera system has many variables involved. Things like the type of equipment being installed, the number of cameras, and installation difficulty are just a few of the variables that need to be established before an accurate quote can be given. We pride ourselves on our lowest price guarantee and are generally able to design a system that fits within any companys budget. To get a better idea of the cost, call us! After answering a few questions, we should be able to give you a ballpark figure on your security camera system. For the most accurate quote, Call 704-548-2727 or fill out the form below in the footer of the page and a Piedmont Security Systems Consultant will contact you by phone to discuss your Security System needs.
If I have an analog system, can you upgrade it to a high definition system?
Yes, we can upgrade your current analog system to an HD system for a fraction of the cost of our competitors.
What is the biggest difference between HD and analog cameras?
The biggest difference is quality and resolution of the image. With an HD security camera system, the quality and resolution of the image is substantially better. To see a comparison of HD and analog images click here.
Do you have IP cameras?
Yes, we have high definition IP cameras that run on CAT5 cabling. We also carry a high definition product that uses Coaxial cable.
Can I see my camera system on my cell phone?
Yes, you can view your camera system remotely from your smartphone, tablet, or desktop computer. We have one of the best iPhone and Android apps on the market today! With our app you are able to view live or recorded video, take snap shots, and email images all from the convenience of your smart phone.
What kind of internet connection do I need to support this camera system?
A high speed internet connection with an upload speed of 750mb or more would provide the best quality for remote viewing.
Is security camera footage immiscible in court?
Yes, all of our security camera systems have authentication and watermarking in the recorded video. With this authentication, any footage taken off of one of our security systems is immiscible in a court of law.
I manage multiple locations. Will I be able to view multiple locations at the same time?
Yes, using our central management software you can view live or recorded security camera footage from multiple locations at the same time. This software is free with the purchase of any security camera system from Piedmont Security Systems.
Do you sell pan tilt and zoom (PTZ) cameras?
Yes, we sell PTZ cameras that can rotate 360 degrees, have a 90 degree tilt and have zoom capabilities up to 350x. With these features you can view almost every angle imaginable! And for your convenience, you can control your PTZ camera remotely from your smartphone, tablet, or desktop computer.
Will my cameras be able to see at night?
Yes, we have cameras equipped with day and night vision that can see in complete darkness up to 150 feet.
Alarm System FAQs
Can I access my burglar alarm system on my cell phone?
Yes, with our app you can arm, disarm, add or delete users, and get notifications on all your smart phone, tablet or desktop computer.
Can you monitor my existing alarm?
Yes, in most cases we can monitor your existing alarm. However there are some situations that will require us to replace your alarm panel and keypad.
What happens in the event of a power outage?
If a power outage occurs, your alarm system has a battery back up system that will continue to run regardless of a power outage. The system will also notify you when a power outage occurs.
Do you use a UL listed approved monitoring station?
Yes we do!
Do I need to have a phone line?
No, 99% of all alarms that we install are equipped with a GSM module that eliminates the need for a phone line.
Do I need an alarm permit?
Yes, but it depends on your jurisdiction.
Will I get a discount on my insurance for having a burglar alarm installed?
Generally yes, you do get a discount on your insurance when you install a burglar alarm system, but it is always wise to check with your insurance agent.
Can I get notifications when my employees arm or disarm the system?
Yes, within your alarm system preferences you can set up your system to get an email and/or text message notifying you when anyone arms and/or disarms your system.
Is there a history of who has armed and disarmed my system?
Yes, by assigning each person an identification code you can review a log of all of the people who arm and disarm your system online with up to 60 days of event history.
Can I add and delete my own users?
Yes, you can add and delete users through accessing your account online.
How much will it cost?
Estimating the cost of a custom access control system has many variables involved. Things like the type of equipment being installed, the number of doors to be covered, and installation difficulty are just a few of the variables that need to be established before an accurate quote can be given. We pride ourselves on our lowest price guarantee and are generally able to design a system that fits within any companys budget. To get a better idea of the cost, call us! After answering a few questions, we should be able to give you a ballpark figure on your access control system. For the most accurate quote, Call 704-548-2727 or fill out the form below in the footer of the page and a Piedmont Security Systems Consultant will contact you by phone to discuss your Security System needs.
How many unique schedules can I have?
Our access control systems can handle up to 20,000 users and 250 unique schedules.
Does the system track someone when they enter a door?
Yes, you can track and manage who enters a door. The access control system logs a history of entry and you can then review and manage all door access from this log.
Can you track who is exiting a door?
Yes, you can track and manage who exits a door. However due to fire safety requirements, you can not require someone to read their card to exit.
Will I be able to enter new employees in myself?
Yes, once your access control system is installed you will have complete control over your system and are able to add, delete, or change users and schedules at any time.
Can I make doors lock and unlock on a schedule?
Yes, this is a great feature of our access control systems. You can set up schedules to make doors lock and unlock during particular times. For example if you want your front door to open at 8 am and lock at 5pm our system can accommodate and automate that request.
What kind of doors do I need to support an access control system?
Generally, any door that operates properly can support an access control system. It is usually a broken door that prohibits us from being able to properly install an access control system not the door type.
Does the access control system require a management software?
Yes, there is a management software that comes with the system, but there is also a web application that you can access remotely to manage and make changes to schedules and users.
Intercom FAQs - Door Audio/Video
Can I see and talk to someone on the other side of the door without opening the door?
Yes, with our door intercom system you can both see and speak to someone at the door using our wall-mounted display or your desktop computer.
Can I open the door remotely without leaving my desk?
Yes, by integrating your door intercom system with your access control system you can open the door without ever leaving your desk.
Can I have more than one response station?
Yes, you can up to 4 exterior door stations and up to 16 interior response stations.
Intercom FAQs - Paging/School
Can I use this for mass notifications?
Yes, you can utilize our school intercom system for voice notifications, pre-recorded announcements, or tones for mass communication.
Do you have the ability to contact individual classrooms or offices?
Yes, with a school intercom system you can select a specific classroom/office to contact and the receiving classroom/office can talkback, hands free.
Can individual classrooms contact the office or main room?
Yes, when you utilize a talkback school intercom system a call button is placed in each classroom/office to enable two-way interaction.
Can you provide hallway, bathroom, exterior, or other building speaker coverage?
Yes, we can add as many speakers as necessary to cover all area where notification is required.
Can you integrate a bell system with the intercom?
Yes, with a school intercom system you can integrate a bell system that can be programmed to alert students and staff of when to change classes, or any other necessary notification.
Can you integrate clocks with the intercom system?
Yes, you can program and synchronize clocks to align perfectly with your intercom system so that there is no confusion.
Intercom FAQs - Loudspeaker
Can you page in select areas of the building?
Yes, with a loudspeaker intercom system you can zone off different areas within your building. By zoning your intercom system, you can notify a specific zone(s) that you choose, or you can choose to page all areas at once.
Will an intercom system work in a loud manufacturing environment?
Yes, we can design a system that can heard even over most noise levels, even loud equipment noise.
Will your intercom system integrate with our phone system?
Yes, most phone systems will integrate with our loudspeaker intercom system. However, it may require some additional hardware or programming from your provider.
Fire Alarm System FAQs
How often must I have my fire alarm system tested?
Fire alarm system testing varies within each company and jurisdiction, but you are usually required to test every 6 months or once per year.
Do I have to have my fire alarm system monitored?
Yes, the fire code requires that if a fire system is installed in a building that it must be professionally monitored.
Will I get a discount on my insurance for having a fire alarm system?
Generally yes, you do get a discount on your insurance when you install a fire system, but it is always wise to check with your insurance agent.
Can you set up your lights and thermostat on a schedule?
Yes, with an automation system you can set up you can put both your thermostat and lights on a schedule. An automation system can also adjust settings by learning your habits.
Im having problems with my security system, what should I do?
If you are having issues with your security system you need to fill out a service call request here.
How much does a service call cost?
If your system or equipment is no longer under warranty, or the cause of the problem is deemed to be the result of something other than a manufacturer's defect, standard service call fees will apply and are as follows:
- Standard Service Call - $170.00 - Includes trip charge and first 1/2 hour of service. Additional time will be billed at $85.00/ hour in 15-minute increments.
- Emergency Service Call - $360.00 - Includes trip charge and first 1/2 hour of service. Additional time will be billed at $170.00/ hour in 15-minute increments.
- Remote Service Call - $90.00 - Remote Service Calls are conducted over the phone and are billed at $90.00 an hour.
Can I purchase a warranty for my system even after it has been installed?
Typically, you can only purchase a warranty at the time of system purchase and there are very limited circumstance that would warrant us to make an exception.